1. Digital products — no shipping

The store offers software delivered electronically. We do not ship physical goods or charge shipping fees. Access to the purchased product and its assigned license is provided through the customer account or by email, as described for the product.

2. Statutory consumer right of withdrawal: 14 calendar days

If you buy as a consumer, you may withdraw from the contract without giving a reason within 14 calendar days of its conclusion, subject to the rules on starting delivery of digital content described below. The period does not begin before the required information about the right of withdrawal has been provided.

To withdraw, send us a clear statement, for example to support@edsky.pl or by post to the seller’s address. Provide details identifying the contract, preferably the order number and email address used for the purchase. You may use the form below or the model statement, but this is optional. Sending the statement before the period expires is sufficient to meet the deadline.

3. Early delivery and loss of the right of withdrawal

For paid digital content not supplied on a physical medium, the statutory right of withdrawal expires when performance of the contract begins only if you have first expressly agreed to delivery starting before the withdrawal period ends, acknowledged that you lose this right when delivery starts, and received the required contract confirmation on a durable medium, such as email.

Simply issuing a code, using a slot or launching the software does not replace these requirements. Without the required consent, delivery will take place only after the withdrawal period ends, under the conditions stated when ordering. Consent boxes must not be preselected.

4. Additional return option for an unused license: 14 working days

In addition to statutory rights, we offer buyers, including businesses, an additional return option within 14 working days of concluding the contract, provided no slot of the purchased license has been used for activation. Working days mean Monday to Friday, excluding public holidays in Schleswig-Holstein; the period starts on the day after the contract is concluded.

Deactivating a device later does not mean that its slot was never used. We check the activation history in the licensing system. If it cannot be reliably established, we review the case individually rather than automatically refusing solely because data is missing.

The unused-license condition applies only to this additional return option. It does not limit statutory withdrawal rights that still apply or claims relating to defects. After an agreed return, the right to continue using that license ends; it must not be activated, used or transferred.

5. Refunds

Following a valid statutory withdrawal, we refund the payments due without delay and no later than 14 days after receiving the statement. We use the same payment method unless another method is expressly agreed at no extra cost to you. No physical medium or shipment needs to be returned. Refunds under the additional option in section 4 are made after checking its conditions, without delay after approval and no later than 14 days after approval.

6. Technical issues and complaints

If the software is defective — for example, it does not start, crashes, or an error prevents a function from being used — report the issue to support@edsky.pl. Reporting a technical issue does not automatically result in a refund. As a general rule, first allow us to diagnose and remedy the defect, subject to the exceptions below.

To help us diagnose the issue, provide the order number, plug-in version, operating system and version, DAW name and version, and steps that cause the error. If possible, include an error message or screenshot. Do not send passwords or complete activation codes. We may reasonably request further information or safe diagnostic steps. Identifying the technical cause yourself is not a condition for exercising statutory rights.

For a defect covered by the seller’s liability, we remedy it free of charge, for example with a patch or update, within a reasonable time after being notified and without significant inconvenience to the consumer. We do not reserve unlimited repair attempts or an unrestricted repair period. We assess the environment against requirements and information provided before purchase; a suspected conflict with other software alone does not lead to automatic refusal.

Where statutory conditions are met — for example, remedy is impossible, is not provided within a reasonable time, the defect persists despite an attempted remedy, or we refuse proper remedy — the consumer may request an appropriate price reduction or terminate the contract and receive the refund due. A defect serious enough to justify immediate termination does not require first waiting for a fix. For a minor defect, termination of a paid contract is generally excluded; other available remedies remain unaffected.

Neither software activation nor loss of the right to withdraw without giving a reason removes rights concerning defects in the digital product or its conformity with the contract. Complaints are not limited to 14 days after purchase; statutory periods apply. The technical procedure does not replace withdrawal under sections 2–3 or the additional unused-license return option under section 4.

7. Business purchases

A statutory consumer right of withdrawal does not arise merely because a purchase made in the course of business takes place online. Businesses may use the additional unused-license return option in section 4, without prejudice to other applicable rights.

8. Model withdrawal statement

To: EdgarStudio — Edgar Czajka, Brombeerweg 11, 22880 Wedel, Germany, support@edsky.pl.

I hereby give notice of withdrawal from the contract for the following digital product: …
Order number: …
Date the contract was concluded: …
Consumer’s name and address: …
Email address used for the purchase: …
Date: …
Consumer’s signature — only for a paper statement: …